Privacy policy

Last updated: 13 November 2025
Monalifta is a private coaching service. Discretion is part of what we offer, and it applies to your information as much as to your sessions. This policy explains what we collect, why we collect it, who sees it and the choices you have.

1. Who we are

Monalifta is operated by MonaLifta FZ-LLC (TRN 104983784000001), FDRK3147, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ("Monalifta", "we", "us"). We decide how your personal data is used and are responsible for it.
Contact: contact@monalifta.com

2. What this policy covers

This policy applies when you visit monalifta.com, join our mailing list, buy a plan, book an assessment, train with us at home or online, or contact us by email, phone or WhatsApp.

3. Information we collect

Contact and account details. Your name, email, phone number, billing address and, for home sessions, the address where we train you.
Payment and transaction details. The plan you buy, amounts, dates and payment status. Card payments are processed by our payment providers. We never see or store your full card number.
Communications. Messages you send us by email, WhatsApp, phone or through our forms, including support requests.
Health and body information. This is sensitive information. We collect it only with your explicit consent, and only what we need to coach you safely:
  • health questionnaire answers, medical history, injuries, conditions and medication
  • body measurements, body composition and 3D body scans
  • medical and test reports you choose to share with us, such as blood work
  • nutrition, sleep, training and lifestyle information
  • progress photos, only if you decide to share them
Emergency contact. A name and number we can call if something happens during a session.
Website and device information. Your IP address, browser, device and the pages you visit, collected through cookies. Our Cookie Policy explains this in detail.

4. How we use your information

  • To deliver your plan: programming, home sessions, the Heyalean™ programs, nutrition and lifestyle guidance, and support
  • To keep you safe: screening before training, adapting sessions to your health and acting in an emergency
  • To manage bookings, payments, invoices and our records
  • To answer your questions and provide 24/7 support
  • To send our newsletter and updates, only if you opted in
  • To meet our legal, tax and regulatory duties, and to protect our legal rights
We never sell your personal data. We never use your health information for marketing.

5. Our legal basis

  • Your consent: for health and body information, progress photos and marketing emails. You give it explicitly through our health consent form or when you sign up, and you can withdraw it at any time.
  • Our contract with you: to provide the services you bought.
  • Legal obligations: to keep tax, accounting and regulatory records.
If you withdraw consent for us to use your health information, we may not be able to keep training you safely. We will explain your options before anything changes.

6. Discretion and media

Your identity, home, schedule, household and health stay confidential. We never photograph or film you, your home or your household, and we never name you as a client, unless you give separate written consent for a specific use. You can withdraw that consent at any time for future use.

7. Who we share information with

Only with those who help us run the service, and only what they need:
  • Shopify, which hosts our website, checkout and customer records
  • Payment providers, which process your payments
  • Communication tools, such as email and WhatsApp, which we use to talk with you
  • Body scanning and coaching software providers, which store scans and programs on our behalf
  • Professional advisers, such as accountants, lawyers and insurers, who are bound by confidentiality
  • Authorities, when the law requires it or to protect someone's safety
Health information is shared only with providers that store it for us, or with a doctor or other person when you ask us to.
Shopify may also process information about how you use our store for its own purposes, under its own privacy policy: https://www.shopify.com/legal/privacy

8. International transfers

Some of our providers, including Shopify, store or process data outside the UAE. When that happens, we rely on the safeguards UAE law allows, such as contracts that require the provider to protect your data, or your consent.

9. How long we keep it

  • Health and body information: while you train with us, then for up to 24 months, unless you ask us to delete it sooner
  • Payment, invoice and contract records: for as long as UAE tax and commercial law requires
  • Marketing data: until you unsubscribe
  • Messages: as long as needed to support you and keep accurate records
When information is no longer needed, we delete or anonymise it.

10. How we protect it

Access to your health information is limited to your coach and the people who need it to support your plan. We use access controls, secure storage and confidentiality obligations. No system is perfectly secure, so please avoid sending sensitive details through public or shared channels.

11. Your rights

You can ask us to:
  • tell you what information we hold about you, how we use it, and give you a copy
  • correct information that is wrong or incomplete
  • delete your information, or stop or restrict how we use it
  • transfer your information to you or to another provider
  • withdraw any consent you gave
Write to contact@monalifta.com. We may need to confirm your identity first, and we will reply within 30 days. Some records must be kept by law even after a deletion request, and we will tell you if that applies.
You can also complain to the competent UAE data protection authority. If you live in the UK or the EU, you have the rights given by your local data protection law and can complain to your local authority.

12. Children

Our services and website are for adults aged 18 and over. We do not knowingly collect information from anyone under 18.

13. Marketing

We send our newsletter only if you opt in. Every email includes an unsubscribe link, and you can also write to us at any time. Messages about your plan, bookings or payments are not marketing and continue while you are a client.

14. Cookies

We and Shopify use cookies on our website. Our Cookie Policy explains which ones we use and how you can control them.

15. Changes to this policy

We will post any update on this page with a new date. If a change affects how we use information you have already given us, we will tell you by email before it takes effect.

16. Contact

MonaLifta FZ-LLC
FDRK3147, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: contact@monalifta.com
Phone: +971 58 522 4987