Terms of service

• private home sessions, available in the UAE only
• online sessions when you travel or cannot train at home
• the Heyalean™ Program, Lifestyle Program and Diet Program
• lifestyle management and progress reviews
• body scans and review of your medical test reports
• support by message

• Training carries an inherent risk of injury. You take part voluntarily and agree to train within the limits your coach sets.
• Tell your coach about any change in your health, medication, injuries or pregnancy before your next session, even if it seems minor.
• Our guidance on training, nutrition and lifestyle supports your fitness and wellbeing. It is not medical advice, diagnosis or treatment, and it does not replace your doctor.
• Support by message is not an emergency service. In an emergency, call 999 for the police or 998 for an ambulance.

• Existing injuries. Tell us about any injury, past or present, before your first session. We adapt your program around it and may ask for clearance from your doctor or physiotherapist.
• New injuries. If you get injured, during or outside our sessions, tell your coach before your next session. Training continues in an adapted form wherever it is safe, such as mobility, recovery or online sessions, and your plan and billing continue as normal.
• During a session. If you feel pain, dizziness or discomfort, stop and tell your coach at once. Your coach will stop the session, give first aid where needed, call emergency services if required and contact your emergency contact.
• Returning to full training. After a significant injury, surgery or medical treatment, we may ask for written clearance from your doctor before full training resumes.
• If you cannot train at all. You may use your freeze under section 9. If a doctor certifies that you can no longer train, you may cancel without the cancellation fee under section 15.
• Responsibility. You train at your own risk. To the fullest extent permitted by UAE law, we are not responsible for any injury you suffer during or outside our sessions, including injuries caused by health information you did not share with us, by not following your coach's instructions, or by training on your own.

• Your agreement runs for 12 months from your first payment and renews automatically for a further 12 months each year, unless you cancel. We will remind you at least 30 days before each renewal.
• Plans are billed month to month, in advance, on the same date each month, using the payment method you chose at checkout or by bank transfer.
• Prices are in UAE dirhams (AED) and include VAT where it applies.
• If a payment fails, we will remind you. If it is still unpaid 7 days after the reminder, sessions and support pause until it is settled.
• We may change our prices with at least 30 days notice. If you do not accept a new price, you may cancel before it applies, without a cancellation fee.

• Sessions are booked in advance with your coach.
• To move or cancel a session, give at least 24 hours notice by message.
• Sessions cancelled with less notice, or missed, count as delivered.
• If you arrive late, the session still ends at its scheduled time.
• If your coach needs to cancel, we will reschedule at a time that suits you, at no cost.

• Instead of freezing, your sessions can continue online when you travel or cannot train at home. Your plan and billing continue as normal.
• If you really must pause, you may freeze your plan for up to one month per year. Ask in writing at least 7 days before the freeze starts.
• Billing pauses during the freeze, and your term is extended by the same period.

• You provide a safe, clear space suitable for training, and tell us about anything that could affect safety, such as pets, flooring or building rules.
• Let us know who else will be present. Household members and staff are not covered by your plan unless we agree otherwise.
• Equipment we bring remains ours. Equipment you own is used at your own risk and should be in good condition.
• We take care in your home and will tell you at once about any damage we cause.
• Travel outside Dubai may carry a travel fee, which we agree with you in advance.

• a doctor certifies that you can no longer train
• we have materially failed to provide your services and have not put it right within 14 days of your written notice
• you cancel because you do not accept a price change or a change to these terms

• immediately, if a payment is still unpaid 7 days after a reminder, or if you seriously breach these terms
• if training you is no longer safe, or for any other reason with 14 days written notice. In these cases, we refund fees you prepaid for services not yet provided.

• Nothing in these terms limits any liability that UAE law does not allow to be limited.
• Otherwise, we are not liable for losses that were not foreseeable, or for business losses such as lost profits or opportunities.
• Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.